Dear Consumer,

In response to your request for our assistance, an INSURANCE INQUIRY/COMPLAINT FORM has been provided, to be completed by you and returned to this office. This gives the division your authorization and the necessary information to investigate your complaint. If additional space is needed, please use a separate sheet of paper.

Copies of any correspondence, policies, or materials relating to your insurance problem (such as itemized medical bills, explanation of benefit sheets, property loss forms, vehicle appraisals, policy reports, etc.) will be necessary in order for the division to act upon your inquiry/complaint. The division will be unable to process your inquiry/complaint without adequate documentation.

Upon receipt of this form, it will be assigned to a consumer service specialist who will advise you of the conclusions within our statutory authority as soon as the investigation is completed. This usually takes a minimum of 30 days. The name of the specialist assigned to your file will be provided to you either by mail or telephone within a few days after we receive your complaint.

It should be pointed out that this division does not hold the statutory authority to award monetary judgments to you. There are some disputes more appropriately handled by the courts. However, I hope we can help you.

Sincerely,
Linda Hall
Director