Division of Insurance Consumer Services Section
The Division’s Consumer Services Section is located in our Anchorage office and staffed by consumer service specialists. They can help by providing information on Alaska insurance laws and regulations. If you believe someone has committed an unfair claims settlement practice, the consumer service specialists want to know. Although they cannot represent you in making a claim against an insurance company or adjuster, they do make appropriate investigations into the potential violations of insurance law or regulations based upon written complaints received from the public. Violators are subject to fines and/or suspension or revocation of their license and sometimes criminal prosecution.
If you have a problem with your insurance policy, the first thing you should do is contact your insurance producer or insurance company and explain your concern. For example, if you believe your insurance company has improperly denied you coverage, refused to continue your policy, or has refused to pay all or part of a valid claim, you can question the action taken. Even though your concern may be resolved after contacting your insurance producer or insurance company, it is important to write down whom you talked to, the date, time, and what was said. This information may be helpful if the issue comes up again.
If you do not receive a prompt, courteous, and satisfactory response from your insurance producer or insurance company, you may need the division’s assistance. Follow the instructions on the Insurance Inquiry/Complaint Form on page and send it to us with legible copies of your documents.
Even though we cannot provide the legal services that are sometimes required to settle complicated problems, the Division of Insurance is able to resolve most complaints before you hire an attorney. However, if you need legal advice, you may call the Lawyer Referral Service in Anchorage at (907) 272-0352 or outside Anchorage at 1-800-770-9999.