|The utility charges flat rates for residential customers. Combined bills for water/sewer ($70/mo.) are mailed at the end of each month. Commercial rates are $170 per month or $.10/gallon. Payments of money orders or checks only are sent to a lock box at Wells Fargo who emails a list of payments daily. Payments by check, cash, money order or credit card may be paid at the RUC office in Bethel. A written receipt is issued at time of payment. RUC also uses QuickBooks Pro for accounting purposes. Bills are sent at the end of every month, and are considered overdue if unpaid 20 days later. Thirty days after that, the operators are given a list to place pink door hangers alerting the overdue customers that service will be shut off in three days. RUC strictly enforces the three day notice with disconnection for non-payment. Payment plans are offered, however, the manager noted that many customers do not honor the payment plan. NSF checks are submitted to a collection agency.
Through the MOA, RUC has the authority to change customer rates. The manager and accountant make recommendations to the advisory board, who votes support or non-support, which is then sent to the YKHC Board of Directors for action. The utility has a written purchasing system. An operator places a purchase request to the manager who then submits the request to administration. Administration checks the budget prior to approval, and approving signatures are required for the purchase based on the amount requested; the higher the amount of purchase, the more signatures are required.|